The City of Timmins has introduced a new and convenient way for residents and businesses to connect with Service Timmins. Service Timmins Chat is a live chat feature that is now available on both www.timmins.ca and service.timmins.ca, providing fast, accessible support directly from the City’s webpage or customer service portal.
Service Timmins Chat can be accessed by clicking the icon located in the bottom right corner of the page. With a single click, users can expand the chat window and begin a conversation with a Service Timmins representative in real time. Live chat interactions are managed alongside incoming phone calls in a priority sequence during regular Service Timmins business hours, Monday to Friday from 8:30 a.m. to 4:30 p.m.
This new feature is part of the City’s ongoing commitment to modernizing services and improving customer experience. A soft launch of Service Timmins Chat began on March 16, allowing staff to test and refine the system. Since that time, more than 220 inquiries have already been received through the platform.
With Service Timmins Chat, users can get help while working or managing other tasks. Live chat helps reduce barriers related to language, hearing, or mobility challenges, and may feel less intimidating than in-person or phone interactions. Unlike phone conversations, live chat provides a transcript that can be saved, allowing residents to review information after the call.
For more information or to start a conversation, visit www.timmins.ca and service.timmins.ca.
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