Airlines and Travel

For information regarding your upcoming flight including any of the following, please contact your airline directly.

  • Reservations
  • Luggage and carry-on allowance
  • Cargo
  • Lost/delayed/damaged bags 
  • Accessibility                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   


Phone Number


Air Canada

1-888-247-2262 (Customer Service)


1-888-689-2247 (Lost/Delayed/Damaged Baggage)

Click here to check the status of your flight.

Porter Airlines


Click here to check the status of your flight.

Air Creebec


Thunder Airlines



Security and Restricted Items:

Prior to packing for your flight, check the list of prohibited items for checked and carry-on luggage on the Canadian Air Transportation Security Authority (CATSA) website or call 1-888-294-2202.

If you arrive at the airport with restricted items, you can:

  • Leave it with family or friends who are with you at the airport
  • Leave it with pre-board screeners who will dispose of the item
  • Use the Mail-It-Home Program (see Security Desk)