What number to call and when?
In an emergency, seconds count. Which means, knowing who to call in a non-emergency is just as important to make effective use of vital resources like fire, ambulance and police.
On this page:
- If there is an immediate to personal safety, crime or theft.
- House or vehicle break-in, stolen property, aggressive panhandling, trespassing.
- Waste in public spaces including public parks laneways.
- Waste on private property.
- Drug-related litter / sharps collection.
- Report encampments
- Watermain break or sewer back-up.
If there is an immediate to personal safety, crime or theft
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Call 9-1-1 immediately if a robbery is in progress; if there is a fire; or, risk of injury or harm. Examples of an emergency include fire, crime in progress, medical emergency, suspicion of carbon monoxide or gas leak.
House or vehicle break-in, stolen property, aggressive panhandling, trespassing
Call 705-264-1201 (TPS Dispatch) to report a home or vehicle break-in that is NOT in progress, or if someone is trespassing on private property, but there is no risk of personal harm. TPS dispatching can also be called for aggressive panhandling that poses a threat to your personal safety, or the safety of others. Other examples include Examples fraud, a driving complaint, property damage, damage to a vehicle, graffiti, or illegal parking.
Waste in public spaces including public parks and laneways
Call 705-264-1331 to report waste in public spaces like parks and laneways. If the garbage is on City property, staff will have it cleaned up.
Waste on private property
Call 705-264-1331 to report illegal dumping, yard waste, or litter on private property. Enforcement Services will work with the property owner or property management to investigate and respond. See the City's by-laws on Property Standards and Cleaning and Clearing of Land to learn more about the responsibilities of private property owners or property management.
Drug-related litter / Sharps collection:
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Please contact the Community Needle Pick-up line: 705-531-7233 (Living Space)
Encampments
Call 705-264-1331 and Enforcement Services will investigate and respond if necessary. An encampment is defined as a single tent or group of tents - locations where one or more people live in an unsheltered area set-up on private or public property. See the City's Encampment Outreach and Response protocol for more information.
Watermain break or sewer back-up
Call 705-264-1331 Monday to Friday between 8:30 a.m. and 4:30 p.m. to report water or sewer concerns. After hours, call TPS dispatch at 705-264-1201