On this page:
1. How often will I receive my residential water and sewer bill?
2. What is the metered quarterly charge?
3. Why is my water bill higher than normal?
4. How can I pay my quarterly water bill?
5. What is a Pre-Authorized Payment (PAP) plan?
6. I am going away for an extended time. What can I do about my water bill?
1. How often will I receive my residential water and sewer bill?
Metered water is read and billed quarterly.
2. What is the metered quarterly charge?
There is a minimum quarterly charge for the consumption range from 0 – 72,737 liters or 0 - 16,000 gallons. For every liter used over and above the minimum threshold of 72,737 liters, there is an additional cost per thousand liters. For every gallon used above the minimum threshold of 16,000, there is an additional cost per thousand gallons. The sewer charge is determined by a percentage of the water cost and there is a service charge is a set fee each year.
For more information on the most up to date rates, please review our annual “Water and Sewer Rates” by-law.
3. Why is my water bill higher than normal?
Your water bill may be higher due to a possible leak, seasonal use (from filling a pool or maintaining a lawn in summer), or from social patterns (being at home more).
Small home repair concerns like a leaking or running toilet, leaking faucets, leaking washing machine or dishwasher can have a dramatic impact on a property owner’s quarterly water bill. It’s important to ensure an installed water meter is working correctly and that any repairs, like a leaking outdoor faucet, are made quickly.
No adjustments or reductions can be made to your water bill due to excessive water usage.
4. How can I pay my quarterly water bill?
- Service Timmins (in person),
- On-line banking,
- Pre-Authorized Payment Plan - on "installment due date" only,
- Banking Institutions,
- Post-dated cheque,
- Drop Box outside City hall.
For metered water accounts, your payment is automatically withdrawn from your bank account on the due date of the bill. With the Pre-Authorized Payment Plan, your water bill is sent to you in advance of the date your payment is withdrawn from your bank account. This way, you’ll know ahead of time the exact amount that will be withdrawn.
Click on the link below to download a copy of the Pre-Authorized Payment Plan enrollment form for Water/Waste Water, or visit City Hall for a paper copy.
Pre-Authorized Payment Plan - Water and Waste Water
Submit your completed forms by one of the following methods:
- Email to [email protected]
- Mailed to City of Timmins, Tax and Utilities Department at:
220 Algonquin Blvd E
Timmins ON P4N 1B3
- Drop Off at City Hall – Service Timmins Department
- Fax to 705-360-2699
You can choose to have it paid through Pre-authorized payment, prepay in advance by post-dated cheque or cash or debit.
Water can be turned OFF at the curb stop by calling Service Timmins at 705-264-1331 and arranging a shut off time. There is a fee associated with the turn OFF and ON, this fee can be found in the most up to date “User Fee” by-law. When water is shut off, a final bill will be issued at that time, and once you request water to be turned back on, billing will resume as scheduled.